FAQs
List of frequently asked questions.
Do you have a minimum booking $ amount?
Yes you need to book our full package which is $2200 plus delivery.
What happens if I need to cancel or postpone?
We will allow at our discretion one date variation or postponement without the deposit being forfeited. Any new date request must be made more than 30 days before the original date and will be subject to hire item availability. Your booking cannot be postponed due to bad weather.
We hold your hire items booking for you in good faith that you are hiring them and we turn away other bookings for your date. Therefore we do not have the opportunity to re-book items if it is too close to the event date. Any booking canceled less than 30 days before the event date will incur a cancellation fee equal to 50% of the value excluding any delivery fee.
What happens if something is damaged at our event?
If items upon collection are soaking wet, damaged, or excessively dirty a cleaning/drying or repair fee will be charged. If the item is damaged beyond repair, has burn marks or is lost the customer will have to pay the full replacement cost of the item.
Can you collect my hire items directly after my event ends?
Yes where possible we may be able to. There is a $100 extra charge if you require delivery or collection after 9pm or before 7am.
If a bond is required we will let you know. In some cases we require a bond, for instance 21st birthdays or events in public spaces this requirement is at our discretion and the bond will be refunded as soon as hire items are collected and checked for damage.
When do I have to make Payment?
A 25% deposit is due once your booking is confirmed. This deposit is non-refundable as it covers loss of hire opportunity and administration expenses. The balance of the booking is payable 30 days before your event date. If you make a booking within 30 days then the full amount is due within 7 days.
How long can I keep my hire items for?
Our standard hire period is for 3 days, any extra days of hire are charged at 20% of the package cost. Typically we deliver the day before your event and collect the day after unless otherwise arranged. For weekend events we collect on a Monday morning.
Sorry you cannot cancel your booking if the weather turns bad. You will need to have a back-up indoors area or a marquee for your event.
If you don’t have that option you are best to book just five days before once you know the weather forecast and take the risk that the package is still available.
Can I pick up the items myself?
No we deliver the package in a special box trailer with everything carefully protected so it is not damaged during transit. Where possible we can leave the box trailer so if you need to store some items out of the rain or for security you can.
Do you set up the hire furniture?
We don’t normally set everything up we just unload at your location, but are happy to lend a hand if you need one. We will load everything back into the trailer on collection.