List of frequently asked questions.
We have a minimum amount of hire items you must book to the value of $150 for Auckland and $1800 for out of Auckland excluding delivery.
We will receive your deposit instantly and your hire items will be reserved for you. We will confirm your booking once we have checked delivery is possible, you should expect a confirmation within 1-2 business days or sooner.
We will allow at our discretion one date variation or postponement without the deposit being forfeited. Any new date request must be made more than 30 days before the original date and will be subject to hire item availability. Your booking cannot be postponed due to bad weather.
We hold your hire items booking for you in good faith that you are hiring them and we turn away other bookings for your date. Therefore we do not have the opportunity to re-book items if it is too close to the event date. Any booking canceled less than 30 days before the event date will incur a cancellation fee equal to 50% of the value excluding any delivery fee.
If items returned are soaking wet, damaged, or excessively dirty a cleaning/drying or repair fee will be charged. If the item is damaged beyond repair, has burn marks or is lost the customer will have to pay the full replacement cost of the item.
We do deliver out of Auckland for bookings with a minimum hire value of $1800. The delivery is charged per km and may include a $170 overnight stay fee for our driver. Please send us an email with your full event address and dates before you book online so we can send you a quote and confirm delivery is possible.
Yes where possible we can. There is a $60 extra charge if you require delivery or collection after 9pm or before 7am.
If a bond is required we will let you know. In some cases we require a bond, for instance 21st birthdays or events in public spaces this requirement is at our discretion and the bond will be refunded as soon as hire items are returned and checked for damage.
The 25% deposit is due when submitting your order, this deposit is non-refundable as it covers loss of hire opportunity and administration expenses. The balance of the booking is payable 30 days before your event date. If you make a booking within 30 days then the full amount is payable upon your order being confirmed by us. If in the unlikely event we cannot fulfill your booking, your deposit will be refunded to your credit card immediately.
The deposit is 25% of your booking, it is non-refundable as it covers loss of hire opportunity and administration expenses.
Our standard hire period is for up to 3 days, each extra day of hire is charged at 20% of the hire item cost. Typically we deliver the day before your event and collect the day after unless otherwise arranged.
Sorry you cannot cancel your hire items if the weather turns bad. You will need to have a back-up indoors area or a marquee for your event.
If you don’t have that option you are best to book just two days before once you know the weather forecast and take the risk that the items are still available.
We allow some un-fragile items to be picked up by customers, you will find this noted on every item on our website. Items must not be squashed in and need packing blankets, sponge and tie downs so they don’t move or rub together during transit. All soft furnishings must travel inside not in a trailer or ute. The person picking up and the person returning items must be informed of these rules.
We are happy to set up your hired items if we have someone to instruct placement or you provide a basic plan/map. You must notify us if you want anything to be hung, including height details, as we will need to allow extra delivery time and confirm if we are able to assist.
All hire items are regularly cleaned, repainted or replaced, we pride ourselves on our hire items arriving to your event looking as perfect as possible.