TERMS & CONDITIONS
We will confirm your booking once we have checked delivery is possible and have received your deposit.
Minimum Booking Amount:
We have a minimum amount of hire items you must book to the value of $150 excluding delivery.
The deposit is 25% of your booking, the deposit is non-refundable as it covers loss of hire opportunity and administration expenses. If your event is less than 30 days away we require full payment as soon as you have confirmation from us. If in the unlikely event we cannot fulfill your booking, your deposit will be refunded to your credit card immediately.
We accept online Credit Card payments for your deposit when you confirm your booking, for the balance we accept either;
– Online banking or
– Credit Card payments (2.9% Credit Card fee applies)
Is due 30 days before your event. Please note it in your calendar. We are not able to deliver your order if you have not paid.
Changes to your booking:
It is no problem to add more items to your booking and we do allow a few items to be removed or swapped from your booking, however the total value of the order cannot be reduced by more than 10% excluding the delivery fee.
We hold your hire items booking for you in good faith that you are hiring them and we turn away other bookings for your date. Therefore we do not have the opportunity to re-book items if it is too close to the event date. Any booking canceled less than 30 days before the event date will incur a cancellation fee equal to 50% of the value excluding any delivery fee.
We will allow at our discretion one date variation or postponement without the deposit being forfeited. You must postpone within 30 days of your original event and the new date is subject to hire item availability. Your booking cannot be postponed due to bad weather.
Our standard hire period is for up to 3 days, each extra day of hire is charged at 20% of the hire item cost.
In some cases we require a bond, for instance 21st birthdays or events in public spaces this requirement is at our discretion and will be refunded as soon as hire items are returned and checked for damage.
Typically we deliver the day before your event and collect the day after unless otherwise arranged. We do our best to deliver close to the time you have requested, but also have to work in with other deliveries already booked. Details will be confirmed closer to your event.
We typically deliver with one delivery person with a trolley so you must notify us if there are;
– more than 3 steps
– any lift requirements
– any items that need to be lifted over a fence because of size
– or the set-up location is more than 50metres from the truck parking.
If any of the above applies a second delivery person charge may apply unless you can have someone onsite to assist with both delivery and collection.
After Hours Charge:
There is a $150 extra charge if you require delivery or collection after 9pm or before 7am.
Out of Auckland Delivery:
We do deliver out of Auckland for bookings with a minimum hire value of $1800. The delivery is charged per km and may include a $170 overnight stay fee for our driver. Please send us an email with your full event address and dates before you book online so we can send you a quote and confirm delivery is possible.
We are happy to set up your hired items if we have someone to instruct placement or you provide a basic plan/map. You must notify us if you want anything to be hung, including height details, as we will need to allow extra delivery time and confirm if we are able to assist.
Moving hired Items:
Once delivered by us customers are not permitted to move hire items to another location, without first getting permission from us to do so.
We allow some un-fragile items to be picked up by customers, you will find this noted on every item on our website. Items must not be squashed in and need packing blankets, sponge and tie downs so they don’t move or rub together during transit. All soft furnishings must travel inside not in a trailer or ute. The person picking up and the person returning items must be informed of these rules.
Lost, Damaged, Wet, Dirty or Ruined Items:
All hire items should be returned in the same general condition as they were delivered. Please do not let pets or children stand on our furniture or use items in close proximity to Shisha. Dried florals must not be removed from their vases or stands.
All soft furnishings, rugs, dried florals, decorations and furniture that is not stated as outdoors must be protected under cover by the customer and cannot be left outside overnight or if it rains. Umbrellas and other vulnerable hire items must be taken down or put inside if there are excessive winds. If items returned are soaking wet, damaged, or excessively dirty a cleaning/drying or repair fee will be charged. If the item is damaged beyond repair, has burn marks or is lost, the customer will have to pay the full replacement cost of the item.
By proceeding with your booking and paying the deposit the customer agrees to be bound by our Terms and Conditions and will pay for any damaged, lost or ruined items immediately upon receiving an invoice.