TERMS & CONDITIONS
Booking Confirmation:
We will confirm your booking within 1-2 days. Please check your junk folder if you don’t get a reply.
Minimum Booking Amount:
$2200 for our full package. Plus delivery based on your location.
Deposit:
The deposit is 25% of your booking, the deposit is non-refundable as it covers loss of hire opportunity and administration expenses. If your event is less than 30 days away we require full payment as soon as you have confirmation from us.
Payment Method:
We accept online Credit Card payments (2.9% Credit Card fee applies) or Online banking (no fee).
Final Payment:
Is due 30 days before your event. Please note it in your calendar. We are not able to deliver your order if you have not paid.
Cancellation Policy:
We hold your hire items booking for you in good faith that you are hiring them and we turn away other bookings for your date. Therefore we do not have the opportunity to re-book items if it is too close to the event date. Any booking canceled less than 30 days before the event date will incur a cancellation fee equal to 50% of the value excluding any delivery fee.
Postponement:
We will allow at our discretion one date variation or postponement without the deposit being forfeited. You must postpone within 30 days of your original event and the new date is subject to package availability. Your booking cannot be postponed due to bad weather.
Hire Period:
Our standard hire period is for 3 days, we deliver on a Friday 10am and then collect on a Monday at 10am. Some flexibility with these times may be possible so please enquire.
Bond:
In some cases we require a bond, for instance 21st birthdays or events in public spaces this requirement is at our discretion and will be refunded as soon as the package is collected and checked for damage.
Delivery:
Delivery is in a large box trailer with one driver and a trolley, we typically unload and you set up everything where you want it. If the the set-up location is more than 50metres from where the box trailer can park you need to provide a person to assist with both delivery and collection. Please check that your location for delivery is suitable for a large trailer to be manoeuvred.
After Hours Charge:
There is a $100 extra charge if you require delivery or collection after 9pm or before 7am.
Auckland Delivery:
Sorry we no longer deliver to Auckland.
Moving hired Items:
Once delivered by us customers are not permitted to move hire items to another location, without first getting permission from us to do so.
Pick Ups:
Sorry we do not allow pick ups.
Lost, Damaged, Wet, Dirty or Ruined Items:
All hire items should be in the same general condition as they were delivered. Please do not let pets or children stand on our furniture or use items in close proximity to Shisha.
All soft furnishings, rugs, and furniture that is not stated as outdoors must be protected under cover by the customer and cannot be left outside overnight or if it rains. Umbrellas and other vulnerable hire items must be taken down or put inside if there are excessive winds. If items returned are soaking wet, damaged, or excessively dirty a cleaning/drying or repair fee will be charged. If the item is damaged beyond repair, has burn marks or is lost, the customer will have to pay the full replacement cost of the item.
Agreement:
By proceeding with your booking and paying the deposit the customer agrees to be bound by our Terms and Conditions and will pay for any damaged, lost or ruined items immediately upon receiving an invoice.